Frank Jackson, Vice President and GM at Wolters Kluwer, Health talks about the benefits that NLP brings to the healthcare table and the significance of clinical data
1. Can you tell us about your role at Wolters Kluwer?
I am the General Manager of a business unit at Wolters Kluwer called Health Language. My responsibility is for the success of solutions that are designed to improve healthcare data quality and interoperability, as well as the delivery of technology that unlocks clinical data to improve quality of care and patient outcomes.
2. Can you tell us about your journey into this market?
My journey origins come from working for payers like Kaiser Permanente and BlueCross BlueShield of North Carolina to better understand and improve the use of healthcare data. My journey closely parallels the overall payer data journey in terms of the adoption of the idea that meaningful use and application of healthcare data is a critical competitive requirement. I have transitioned to business leadership roles with payers that utilize these skills to drive business results and evangelize that all business leaders must have analytic acumen to succeed.
My path has also included time as chief analytic officer, leadership positions in organizations focused on population health, and other COO type roles. During those experiences, I saw first-hand the value of building a strong data/analytic capability. When I was working for a Medicaid company, I saw a very different health system working to manage patients with very different needs driven by factors outside the “four walls” of traditional healthcare settings. These factors and the related data are what we are considering when we refer to the social determinants of health.
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