What is a Chatbot
Chatbots are a computer program that interacts with humans by engaging in conversations. They can simulate and process human conversations (either recorded or verbally) to perform tasks required by humans. They can answer simple questions using one-line answers or more advanced models like personal assistants that are able to learn from the data they collect to offer more and more customized responses over the course of time.
Chatbots typically assist users with questions, offer information, or complete tasks for users. They function as your virtual assistants to assist you with your day-to-day activities as well as automate routine tasks. They can also serve to promote your business! There are many applications for chatbots in businesses, including customer service sales, lead generation, sales, online store support, and many more!
There are many more uses for chatbots. In-App Chat allows you to add chat and chatbot capabilities to your business communication platforms.
Business Value of Chatbots
Chatbots can aid in improving customer service by providing telephone, email, or live chat support. Chatbots can reduce the wait time of customers by responding immediately to their inquiries. Chatbots are also able to guide customers in resolving problems.
