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Download Administer and Maintain Service Cloud Exam Dumps
NEW QUESTION 45
Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
- A. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
- B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
- C. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.
- D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
NEW QUESTION 46
Milestones can be added to which three object types?
Choose 3 Answers
- A. Work order
- B. Account
- C. Service
- D. Case
- E. Entitlement
Answer: A,D,E
NEW QUESTION 47
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?
- A. Use Process Builder for notifications and account teams to monitor cases.
- B. Use escalation rules for notifications and case teams to monitor cases.
- C. Use escalation rules for notifications and account teams to monitor cases.
- D. Use Process Builder for notifications and case teams to monitor cases.
Answer: D
NEW QUESTION 48
Universal Containers wants to ensure the contracted service level requirements for its clients are being met. What should be configured to meet this requirement?
- A. Entitlement processes, contracts, milestones, and milestone actions
- B. Entitlement processes, contract line items, milestones, and entitlements
- C. Entitlement processes, contracts, contract line Items, and entitlements
- D. Entitlement processes, milestones, milestone actions, and entitlements
Answer: D
NEW QUESTION 49
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