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NEW QUESTION 25
AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?
- A. Record hour-long pieces of training for each job role so users can review on their own time.
- B. Place all training materials on the home page so users can find them easily.
- C. Ensure each team has a Salesforce champion that can provide one-on-one training.
- D. Break down training materials into quick reference guides for job-specific functions.
Answer: B
NEW QUESTION 26
Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendors using Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers
- A. Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
- B. Will partners be using CPQ tosell to our customers that areutilizing our B2B Commerce tool today?
- C. Do partners need to do complex configurations or create their special pricing?
- D. What do we need to invest inorder to build the channel andwhere does that investment come from?
Answer: B,C
NEW QUESTION 27
Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?
- A. Comprehensive Surveys to End Customers
- B. User Stories Creation with End Customers
- C. Third-party research from well-known organizations
- D. Jobs To Be Done Framework
Answer: A
NEW QUESTION 28
Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing in from various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?
- A. Write custom Apex code to retrieve the data in real time from external systems.
- B. Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.
- C. Re-architect the implementation using Salesforce Connect and external objects.
- D. Push the data into Salesforce and implement an archival strategy.
Answer: C
NEW QUESTION 29
Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recent acquisition. The integration into the global architecture will be as follows:
* Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio.
* Marketing Cloud Account Engagement forms will be set up in a website.
* Sales Cloud will manage leads created by Marketing Cloud Account Engagement.
UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform.
Which approach should a Solution Architect recommend in order to set up an environment in which users can test the functionalities from end to end?
- A. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox.
- B. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org.
- C. Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox.
- D. Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox.
Answer: C
NEW QUESTION 30
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