Interview with Dimitris Vassos, CEO, Co-founder & Chief Architect at Omilia

Tech

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Dimitris Vaasos from Omilia tells us how customer experience along with conversational AI was the combat mechanism through the pandemic

***Dimitris Vaasos from Omilia tells us how customer experience along with conversational* AI *was the combat mechanism through the pandemic***

1. Tell us about yourself and how you came to be in your current role as the CEO at Omilia?

Back in the late 1990s, I was living in the U.K., working for IBM and then for a U.S.-based IBM business partner. My role was to develop and deploy IBM’s voice platform across the world. I completed more than 70 installations over 3 years, across Europe, Australia, and the Asia Pacific, amassing considerable hands-on experience on the market needs, but also in the shortcomings of the technology. In 2000, I decided to go back to my home country, Greece, and start a family. That is where the story of Omilia begins.

2. Can you tell us about your journey into this industry?

I founded Omilia together with my partner, Pelias Ioannidis, out of a spare room in my parents’ house, and we bootstrapped our way into a Speech IVR development and integration company. Our mission today remains the same as it was back in 2000 – to re-invent the voice automation industry, transforming it from an experience that everyone loves to hate, to an experience that delights!