The contact center market has demonstrated high growth in recent years and with constant business process outsourcing, the growth is expected to continue in the future.
Contact Center Market Procurement Intelligence and Pricing Report, 2020 – 2025
One of the biggest acquisitions in 2021 is Avaya’s acquisition of contact center developer CTIntegration. CTIntegration has been a technology provider to Avaya. It is the maker of CT Suite and its connectors and has been a part of Avaya’s DevConnect bringing expertise into Avaya OneCloud platform to understand customer behavior and thereby streamline replies and requirements.
