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NEW QUESTION 36
Which organization delivers output or outcomes of a service?
- A. A service consumer delivers outcomes of the service
- B. A service consumer delivers outputs of the service
- C. A service provider delivers outcomes of the service
- D. A service provider delivers outputs of the service
Answer: C
Explanation:
When an organization acts as a service provider, it produces outputs that help its consumers to achieve certain outcomes. An output is defined as a tangible or intangible deliverable of an activity; for example, transportation from one location to another.
https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION 37
What is an incident?
- A. The planned removal of an item that might affect a service
- B. A possible future event that could cause harm
- C. A service interruption resolved by the use of self-help tools
- D. A result enabled by one or more outputs
Answer: B
NEW QUESTION 38
Which is included in the purpose of the 'design and transition' value chain activity?
- A. Continually meeting stakeholder expectations for costs
- B. Providing transparency and good stakeholder relationships
- C. Supporting services according to specifications
- D. Ensuring that service components are available when needed
Answer: A
NEW QUESTION 39
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