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Download Cisco Customer Success Manager Exam Dumps
NEW QUESTION 44
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?
- A. Re-enforce the time to value of the solution
- B. Provide the customer with a chargeable deployment service
- C. Suggest that the customer replace their existing staff
- D. Give the customer a discount on a future purchase
Answer: A
NEW QUESTION 45
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?
- A. diagnostic
- B. descriptive
- C. prescriptive
- D. predictive
Answer: A
NEW QUESTION 46
Which definition of a use case is true?
- A. list of actions or event steps that a customer uses
- B. comparison of the marketing description of what a product does and the customer's experience
- C. list of instructions that customer uses tor their software
- D. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
Answer: D
NEW QUESTION 47
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)
- A. employee satisfaction
- B. time to market
- C. sustainability
- D. cost efficiency
- E. business growth
Answer: B,E
NEW QUESTION 48
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
- B. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position. - C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
- D. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
Answer: C
NEW QUESTION 49
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